Click below on words below to view FAQ
3. How do I sign up for Soap Confidential?
4. How many soap shows can I sign up for?
5. Which carriers are participating?
6. Do I have to pay to become a member of Soap Confidential?
7. How often will I get messages?
8. I have a prepaid subscription - can I register for Soap Confidential?
10. I tried to sign up and nothing happened. Why? Will I be charged? Was I registered?
11. Can I register to become a member of Soap Confidential on web site?
12. I got an error message when I tried to send a text message. What should I do?
14. I tried to send a comment, but I got a message saying, "Message cannot be sent". What's wrong?
15. How can I receive help information on my cell phone?
16. I have additional questions - how do I get in touch with Customer Care?
1.
WHAT IS TEXT MESSAGING?
Text messaging is a service that allows you to send messages of up to
160 characters to another wireless device from your digital cell phone.
The message is shown in the display window of your digital phone. SMS
(Short Message Service) is another expression for text messaging.
2. WHAT IS SOAP CONFIDENTIAL?
Soap Confidential is a text messaging alert service offered by ABC Daytime
to fans of All My Children (AMC), General Hospital (GH)
and One Life To Live (OLTL). The alert will usually come from a
character on the show and will reveal something that will happen in an
upcoming episode. If you sign up to become a member of one of the soap
shows you will receive approximately three alerts from the show per week.
A membership fee of $2.99 per month per show will be charged directly
to your cell phone bill. You can opt-out from the service at any time.
3. HOW DO I SIGN UP FOR SOAP CONFIDENTIAL?
If you would like to receive alerts from All My Children, please
first read the terms and conditions and then follow the steps listed below.
If you are interested in General Hospital, write SOAP GH instead
of SOAP AMC. If you are interested in One Life To Live, write SOAP
OLTL instead of SOAP AMC.
Step 1: Initiate registration process
- On your cell phone, select Menu -> Messages -> Write message
- Write SOAP AMC by using your phone keypad
- Select Options, and then Send.
- Enter 55655
- Select Send again.
- You will receive a message with more information about the membership, and we ask you to confirm your order.
Step 2: Confirm order
- If you would like to become a member of Soap Confidential's AMC alert service, reply and write SOAP Yes
- Select Options, and then Send.
- Enter 55655 (if it is not already listed).
- Select end again.
- We have now registered you as a member, and you will receive a welcome message. You will receive your first alert 0-3 days later depending on the day you signed up.
The menu options on your cell phone may differ
slightly from those provided in the examples. Please refer to your cell
phone user manual if you need help to better understand your phone's specific
menu options.
4. HOW MANY SOAP SHOWS CAN I SIGN UP FOR?
You can sign up for one, two or all three shows . The alternatives are:
- All My Children (AMC)
- General Hospital (GH)
- One Life To Live (OLTL)
To sign up for more than one show, repeat the
signup procedure for the additional shows alert service you would like
to subscribe to
5. WHICH CARRIERS ARE PARTICIPATING?
The following cell phone providers are participating in this service:
- AT&T Wireless
- Cingular Wireless
- Nextel Wireless
- T-Mobile
- Verizon Wireless
6. DO I HAVE TO PAY TO BECOME A MEMBER OF
SOAP CONFIDENTIAL?
If you are a member of Soap Confidential, you will be billed $2.99 per
month, per service, until you opt-out. Additional fees may apply depending
on the particular service plan you have with your carrier. Check with
your cell phone service provider to get an overview of the different text
messaging plans on offer. These charges will appear on your monthly cell
phone bill.
7. HOW OFTEN WILL I GET MESSAGES?
As a member of Soap Confidential, you will receive approximately three
messages per week from the show or shows you have signed up for.
8. I HAVE A PREPAID SUBSCRIPTION - CAN I REGISTER
FOR SOAP CONFIDENTIAL?
Some cell phone service providers do not allow prepaid subscribers to
send text messages or participate in premium text messaging services like
Soap Confidential. If your carrier blocks the service, you will get a
message back stating that your phone is not eligible for the service.
For Soap Confidential, prepaid users with AT&T Wireless and Cingular GSM
cannot participate in the service.
9. HOW DO I OPT-OUT?
If you would like to opt-out from the show or shows you are a member of,
send SOAP AMC STOP or SOAP GH STOP or SOAP OLTL STOP to 55655. You will
then receive a message where we confirm that you are no longer a member
of Soap Confidential. If you are a member of more than one show, you will
have to send an opt-out message for each show.
10. I TRIED TO SIGN UP AND NOTHING HAPPENED.
WILL I BE CHARGED? WAS I REGISTERED?
If you try to register during peak hours of traffic, it may take some
time before you receive a confirmation message. If you are in an area
with poor service the confirmation message may not be able to get to your
cell phone. Soap Confidential alerts are broadcasted three times per week.
If you haven't received a messagethree days after you tried to sign up
then you were not registered as a member and were not charged.
11. CAN I REGISTER TO BECOME A MEMBER OF
SOAP CONFIDENTIAL ON A WEB SITE?
Soap Confidential is a service offered to ABC Daytime's cell phone users,
and you can sign up only via text messaging from your cell phone.
12. I GOT AN ERROR MESSAGE WHEN I TRIED TO
SEND A TEXT MESSAGE. WHAT SHOULD I DO?
You may have typed in the wrong keyword or message, or a wrong short code
(phone number). Check the error message for more information. If you can't
find anything wrong, contact your cell phone service provider and ask
about your text messaging service.
If you received the following response: "Your message could not be matched
to a service. Please try again", it means that you entered either a wrong
keyword or a wrong short code or both. Please check correct keyword for
the Soap Confidential alert service you would like to become a member
of, and make sure you sent the message to the number 55655.
13. I CAN RECEIVE TEXT MESSAGES FROM MY FRIENDS,
BUT I GET ERROR MESSAGES IF I TRY TO SEND A MESSAGE
Most likely your text messaging service is blocked by your cell phone
service provider, and therefore you can receive but not send messages.
Contact your provider to allow sending text messages.
14. I TRIED TO SEND A MESSAGE, BUT I GOT
A REPLY SAYING THAT "MESSAGE CANNOT BE SENT'. WHAT'S WRONG?
Most likely you are in an area with poor network coverage. Also, your
text messaging service may be blocked by your cell phone service provider,
and therefore you can receive but not send messages. Contact your provider
to allow sending text messages.
15. CAN I RECEIVE HELP INFORMATION ON MY
CELL PHONE?
You can receive information about each soap show by sending SOAP AMC Help
or SOAP GH Help or SOAP OLTL Help to 55655.
16. I HAVE ADDITIONAL QUESTIONS - HOW DO
I GET IN TOUCH WITH CUSTOMER CARE?
If you have questions about billing, general text messaging on your phone,
or your text messaging service, please contact your carrier. You can dial
611 from most cell phones to get routed directly to your carrier's customer
service department.
For comments or questions regarding ABC Daytime's Soap Confidential or
any other ABC Daytime programs, please email netaudr@abc.com.
For other inquiries, contact ABC's technical partner Telenor Mobile Interactive.
Email support@telenor-interactive.com or call tollfree 1-866-375-2127
(local: 301-838-7959).
